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Job opportunities with Legoland
Water Park Admissions Team Lead
Legoland
Reference: LEG0002RL
Salary: Competitive
Job location: Carlsbad, CA, United States
Closing date: 08 Feb 2018
Position Summary:
Acts as a point of contact between MCs and Supervisors. Supports the department Supervisors in the day to day running of Water Park Admissions. Responsible for day to day operations of Water Park Turnstiles, Ticket Windows, and guest recovery. Responsible for owning Mystery Visit scores within Water Park Admissions. Responsible for maintaining targeted employee engagement levels. Ensures company profit protection and PCI requirements are followed at all times within department.

Scope and Responsibilities:
1. Operations
- Responsible for Turnstile, Ticket Window, and Guest Services operations at the Water Park.
- Supports department strategy for guest recovery.
- Point of contact for Water Park Lifeguard, Retail, & F&B representatives.
- Works alongside Associates in high volume days.
- Ensures SOPs and competencies are up-to-date and correctly utilized.
- Ensures service audit goals are met.
- Covers opening & closing lead duties regularly.
- Ensure cabana check-in and entry processes are efficient.
- May cover both Admissions and Water Park Duty Manager shifts.
- May be cross-trained in other areas of Water Park Operations, including as a lifeguard.
- During off-season, covers Main Entrance Admissions and Guest Services Lead shifts.
- During off-season, assists with Events and Water Park operations as needed.

2. Marketing
- Point of contact for Special Events and Public Relations staffing needs for Water Park events.
- Point of contact for Promotions and Sales for implementing marketing initiatives at Water Park.
- Point of contact for Education Sales and Call Center; in particular regarding Cabana sales.
- Ensure clean, accurate, and professional presentation of all Water Park Admissions related items including inside and outside of office including “back of house,” entrance and exit areas, and signage.

3. Financial
- Responsible for Water Park Admissions department labor budget; day-to-day, weekly, monthly, quarterly, and year-to-date management of labor hours.
- Manage Lost & Found inventory and ensure it is brought to Main Entrance daily.
- Maintain full inventory of area radios, hand scanners, and other valuable items and tools.
- Work with Water Park management to order certain office supplies and equipment.
- Ensure all MCs comply with Merlin policy regarding tip reporting, till audits, money transport, and cash handling.

4. Development
- In charge of hiring Guest Services and Admissions Associate positions.
- Develop and deliver guest service and On-the-Job training materials.
- Maintain succession plan from Associate to Team Lead.
- Communicate regularly with team to establish and meet development goals.
- Responsible for PDP administration for Water Park MCs.

5. People
- Ensure targeted Wizard Wants to Know survey scores are met within Water Park Admissions.
- Maintain healthy turnover rate of Part Time and Full Time employees.
- Help develop, implement, and facilitate incentive programs for Water Park team.
- During off-season, take part in incentive programs at Main Entrance Admissions and special event operations.

Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.

APPLY NOW
Other vacancies with Legoland
General Manager
Salary: Competitive Location: Concord, NC, United States
Water Park Supervisor
Salary: Competitive Location: Winter Haven, Florida, United States
Water Park Admissions Team Lead
Salary: Competitive Location: Carlsbad, CA, United States
Health and Safety Manager
Salary: Competitive Location: Carlsbad, CA, United States
Marketing Manager
Salary: Competitive Location: Arizona, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Duty Manager
Salary: Competitive Location: Washington, DC, United States
Customer Insights and Analytics Manager
Salary: Competitive Location: New York, NY, United States
Head of Product Excellence
Salary: Competitive Location: Winter Haven, FL, United States
RECRUITING NOW
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Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018
AM2.jobs - Attractions Jobs & News
Attractions Management Magazine


CLICK HERE TO READ THE LATEST ISSUE ONLINE
 

Jobs . News . Products . Magazine  
Post your job online   Free sign up   Contact us
Job opportunities with Legoland
Water Park Admissions Team Lead
Legoland
Reference: LEG0002RL
Salary: Competitive
Job location: Carlsbad, CA, United States
Closing date: 08 Feb 2018
Position Summary:
Acts as a point of contact between MCs and Supervisors. Supports the department Supervisors in the day to day running of Water Park Admissions. Responsible for day to day operations of Water Park Turnstiles, Ticket Windows, and guest recovery. Responsible for owning Mystery Visit scores within Water Park Admissions. Responsible for maintaining targeted employee engagement levels. Ensures company profit protection and PCI requirements are followed at all times within department.

Scope and Responsibilities:
1. Operations
- Responsible for Turnstile, Ticket Window, and Guest Services operations at the Water Park.
- Supports department strategy for guest recovery.
- Point of contact for Water Park Lifeguard, Retail, & F&B representatives.
- Works alongside Associates in high volume days.
- Ensures SOPs and competencies are up-to-date and correctly utilized.
- Ensures service audit goals are met.
- Covers opening & closing lead duties regularly.
- Ensure cabana check-in and entry processes are efficient.
- May cover both Admissions and Water Park Duty Manager shifts.
- May be cross-trained in other areas of Water Park Operations, including as a lifeguard.
- During off-season, covers Main Entrance Admissions and Guest Services Lead shifts.
- During off-season, assists with Events and Water Park operations as needed.

2. Marketing
- Point of contact for Special Events and Public Relations staffing needs for Water Park events.
- Point of contact for Promotions and Sales for implementing marketing initiatives at Water Park.
- Point of contact for Education Sales and Call Center; in particular regarding Cabana sales.
- Ensure clean, accurate, and professional presentation of all Water Park Admissions related items including inside and outside of office including “back of house,” entrance and exit areas, and signage.

3. Financial
- Responsible for Water Park Admissions department labor budget; day-to-day, weekly, monthly, quarterly, and year-to-date management of labor hours.
- Manage Lost & Found inventory and ensure it is brought to Main Entrance daily.
- Maintain full inventory of area radios, hand scanners, and other valuable items and tools.
- Work with Water Park management to order certain office supplies and equipment.
- Ensure all MCs comply with Merlin policy regarding tip reporting, till audits, money transport, and cash handling.

4. Development
- In charge of hiring Guest Services and Admissions Associate positions.
- Develop and deliver guest service and On-the-Job training materials.
- Maintain succession plan from Associate to Team Lead.
- Communicate regularly with team to establish and meet development goals.
- Responsible for PDP administration for Water Park MCs.

5. People
- Ensure targeted Wizard Wants to Know survey scores are met within Water Park Admissions.
- Maintain healthy turnover rate of Part Time and Full Time employees.
- Help develop, implement, and facilitate incentive programs for Water Park team.
- During off-season, take part in incentive programs at Main Entrance Admissions and special event operations.

Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.

APPLY NOW
Other vacancies with Legoland
General Manager
Salary: Competitive Location: Concord, NC, United States
Water Park Supervisor
Salary: Competitive Location: Winter Haven, Florida, United States
Water Park Admissions Team Lead
Salary: Competitive Location: Carlsbad, CA, United States
Health and Safety Manager
Salary: Competitive Location: Carlsbad, CA, United States
Marketing Manager
Salary: Competitive Location: Arizona, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Duty Manager
Salary: Competitive Location: Washington, DC, United States
Customer Insights and Analytics Manager
Salary: Competitive Location: New York, NY, United States
Head of Product Excellence
Salary: Competitive Location: Winter Haven, FL, United States
 
 
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
AM2
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS

Job opportunities with Legoland
Water Park Admissions Team Lead
Legoland
Reference: LEG0002RL
Salary: Competitive
Job location: Carlsbad, CA, United States
Closing date: 08 Feb 2018
Position Summary:
Acts as a point of contact between MCs and Supervisors. Supports the department Supervisors in the day to day running of Water Park Admissions. Responsible for day to day operations of Water Park Turnstiles, Ticket Windows, and guest recovery. Responsible for owning Mystery Visit scores within Water Park Admissions. Responsible for maintaining targeted employee engagement levels. Ensures company profit protection and PCI requirements are followed at all times within department.

Scope and Responsibilities:
1. Operations
- Responsible for Turnstile, Ticket Window, and Guest Services operations at the Water Park.
- Supports department strategy for guest recovery.
- Point of contact for Water Park Lifeguard, Retail, & F&B representatives.
- Works alongside Associates in high volume days.
- Ensures SOPs and competencies are up-to-date and correctly utilized.
- Ensures service audit goals are met.
- Covers opening & closing lead duties regularly.
- Ensure cabana check-in and entry processes are efficient.
- May cover both Admissions and Water Park Duty Manager shifts.
- May be cross-trained in other areas of Water Park Operations, including as a lifeguard.
- During off-season, covers Main Entrance Admissions and Guest Services Lead shifts.
- During off-season, assists with Events and Water Park operations as needed.

2. Marketing
- Point of contact for Special Events and Public Relations staffing needs for Water Park events.
- Point of contact for Promotions and Sales for implementing marketing initiatives at Water Park.
- Point of contact for Education Sales and Call Center; in particular regarding Cabana sales.
- Ensure clean, accurate, and professional presentation of all Water Park Admissions related items including inside and outside of office including “back of house,” entrance and exit areas, and signage.

3. Financial
- Responsible for Water Park Admissions department labor budget; day-to-day, weekly, monthly, quarterly, and year-to-date management of labor hours.
- Manage Lost & Found inventory and ensure it is brought to Main Entrance daily.
- Maintain full inventory of area radios, hand scanners, and other valuable items and tools.
- Work with Water Park management to order certain office supplies and equipment.
- Ensure all MCs comply with Merlin policy regarding tip reporting, till audits, money transport, and cash handling.

4. Development
- In charge of hiring Guest Services and Admissions Associate positions.
- Develop and deliver guest service and On-the-Job training materials.
- Maintain succession plan from Associate to Team Lead.
- Communicate regularly with team to establish and meet development goals.
- Responsible for PDP administration for Water Park MCs.

5. People
- Ensure targeted Wizard Wants to Know survey scores are met within Water Park Admissions.
- Maintain healthy turnover rate of Part Time and Full Time employees.
- Help develop, implement, and facilitate incentive programs for Water Park team.
- During off-season, take part in incentive programs at Main Entrance Admissions and special event operations.

Other:
(Specify any other requirements or restrictions that should be considered)
The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position.

APPLY NOW
Other vacancies with Legoland
General Manager
Salary: Competitive Location: Concord, NC, United States
Water Park Supervisor
Salary: Competitive Location: Winter Haven, Florida, United States
Water Park Admissions Team Lead
Salary: Competitive Location: Carlsbad, CA, United States
Health and Safety Manager
Salary: Competitive Location: Carlsbad, CA, United States
Marketing Manager
Salary: Competitive Location: Arizona, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Duty Manager
Salary: Competitive Location: Washington, DC, United States
Customer Insights and Analytics Manager
Salary: Competitive Location: New York, NY, United States
Head of Product Excellence
Salary: Competitive Location: Winter Haven, FL, United States
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2018

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS