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Job opportunities with The Eye Brand
Operations Manager
The Eye Brand
Reference: COC0000AI
Salary: Competitive
Job location: Orlando, FL, United States
Raise your sights with a career at The Coca-Cola Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at The Orlando Eye!

About The Role
The Operations Manager is responsible for the day to day smooth and profitable operation of the attraction through a proactive approach to operational issues and people management. The Operations Manager delivers a long-term growth plan for key business objectives and assumes responsibility for the attraction in the absence of the General Manager.

Responsibilities
* Manage the operation of the Admissions, Ride, VIP and Retail departments, ensuring safety, profitability and world-class guest service are prioritized at all times.
* Lead the Operations team to deliver unique, memorable and rewarding experiences to all of our internal and external guests.
* Identify short and long term objectives for improving the operation, showing detailed knowledge of overall business objectives.
* Grow secondary spends, KPIs, and Mystery Visit metrics in line with business development targets.
* Provide comprehensive financial control to reduce costs and expenses.
* Improve the culture and engagement of the Operations team through recognizing, rewarding and developing all team members.
* Positively manage change and identify original and innovative approaches and solutions to long term and short term challenges.
* Monitor and evaluate team performance in regards to achieving key business metrics.
* Develop staff incentive schemes to increase individual motivation and promote teamwork.
* Coach and motivate staff to provide best possible delivery in their role, prioritizing health and safety output, guest experience measures and commercial productivity.
* Communicate effectively with all members of the Operations team.
* Ensure the staffing levels for the day are appropriate given the level of guest volume.
* Attend to any operational challenges as they may occur at any given moment.
* Assume position of Duty Manager in rotation with Management Team.
* Manage guest flow to maximize customer experience.
* Make key operational decisions in times of crises or incident, in the absence of the General Manager.
* Create strategic plan to grow Retail spend per head and shop profitability.
* Implement changes to the Retail store to increase revenue on a daily, weekly and monthly basis, where necessary.
* Control inventory through a proactive management of Retail team and Retail processes.
* Create a strategic plan to grow Admissions revenue, implementing improvements to maximize upsells at the register.
* Support the photography department, providing tools, framework and feedback necessary to ensure they are exceeding their budgeted commercial performance.
* Increase sales in secondary products and those sold by the VIP team.
* Develop more products to meet consumer demand.

Qualifications and Education
* Minimum of 3 years supervisory or management experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* Experience in Operations
* Ability to work well under pressure and stressful situations
* Experience developing teams and strategic goals
* Extensive knowledge of Microsoft Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously
* Great organization skills, detail-oriented and self-starter

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

APPLY NOW
Other vacancies with Merlin Entertainments Group
Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Facilities Manager
Salary: Competitive Location: Hollywood, FL, United States
Finance Director
Salary: Competitive Location: Chertsey, United Kingdom
Marketing Manager
Salary: Competitive Location: San Antonio, TX, United States
Marketing and Sales Executive
Salary: Competitive Location: Chicago, IL, United States
Recruitment Manager
Salary: Competitive Location: Windsor, United Kingdom
Digital Character Modeler
Salary: circa £22-24K Location: Acton, London, United Kingdom
General Manager
Salary: Competitive Location: Las Vegas, NV, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Performance Team Leader
Salary: Competitive Location: San Francisco, CA, United States
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Duty Manager
Salary: Competitive Location: Boston, MA, United States
Facilities Manager
Salary: Competitive Location: Boston, MA, United States
Cluster Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Duty Manager
Salary: Competitive Location: Hollywood, Los Angeles, CA, United States
Social Media Specialist
Salary: Competitive Location: New York, NY, United States
Trade Sales Coordinator
Salary: Competitive Location: Kansas City, MO, United States
Head of PR and Media Relations
Salary: Competitive Location: Staffordshire, United Kingdom
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Creative Media Assistant
Salary: Competitive Location: London, United Kingdom
RECRUITING NOW
Call the team
now to book
+44(0)1462 431385

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ADVERTISE . CONTACT US

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Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2017
AM2.jobs - Attractions Jobs & News
Attractions Management Magazine


CLICK HERE TO READ THE LATEST ISSUE ONLINE
 

Jobs . News . Products . Magazine  
Post your job online   Free sign up   Contact us
Job opportunities with The Eye Brand
Operations Manager
The Eye Brand
Reference: COC0000AI
Salary: Competitive
Job location: Orlando, FL, United States
Raise your sights with a career at The Coca-Cola Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at The Orlando Eye!

About The Role
The Operations Manager is responsible for the day to day smooth and profitable operation of the attraction through a proactive approach to operational issues and people management. The Operations Manager delivers a long-term growth plan for key business objectives and assumes responsibility for the attraction in the absence of the General Manager.

Responsibilities
* Manage the operation of the Admissions, Ride, VIP and Retail departments, ensuring safety, profitability and world-class guest service are prioritized at all times.
* Lead the Operations team to deliver unique, memorable and rewarding experiences to all of our internal and external guests.
* Identify short and long term objectives for improving the operation, showing detailed knowledge of overall business objectives.
* Grow secondary spends, KPIs, and Mystery Visit metrics in line with business development targets.
* Provide comprehensive financial control to reduce costs and expenses.
* Improve the culture and engagement of the Operations team through recognizing, rewarding and developing all team members.
* Positively manage change and identify original and innovative approaches and solutions to long term and short term challenges.
* Monitor and evaluate team performance in regards to achieving key business metrics.
* Develop staff incentive schemes to increase individual motivation and promote teamwork.
* Coach and motivate staff to provide best possible delivery in their role, prioritizing health and safety output, guest experience measures and commercial productivity.
* Communicate effectively with all members of the Operations team.
* Ensure the staffing levels for the day are appropriate given the level of guest volume.
* Attend to any operational challenges as they may occur at any given moment.
* Assume position of Duty Manager in rotation with Management Team.
* Manage guest flow to maximize customer experience.
* Make key operational decisions in times of crises or incident, in the absence of the General Manager.
* Create strategic plan to grow Retail spend per head and shop profitability.
* Implement changes to the Retail store to increase revenue on a daily, weekly and monthly basis, where necessary.
* Control inventory through a proactive management of Retail team and Retail processes.
* Create a strategic plan to grow Admissions revenue, implementing improvements to maximize upsells at the register.
* Support the photography department, providing tools, framework and feedback necessary to ensure they are exceeding their budgeted commercial performance.
* Increase sales in secondary products and those sold by the VIP team.
* Develop more products to meet consumer demand.

Qualifications and Education
* Minimum of 3 years supervisory or management experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* Experience in Operations
* Ability to work well under pressure and stressful situations
* Experience developing teams and strategic goals
* Extensive knowledge of Microsoft Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously
* Great organization skills, detail-oriented and self-starter

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

APPLY NOW
Other vacancies with Merlin Entertainments Group
Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Facilities Manager
Salary: Competitive Location: Hollywood, FL, United States
Finance Director
Salary: Competitive Location: Chertsey, United Kingdom
Marketing Manager
Salary: Competitive Location: San Antonio, TX, United States
Marketing and Sales Executive
Salary: Competitive Location: Chicago, IL, United States
Recruitment Manager
Salary: Competitive Location: Windsor, United Kingdom
Digital Character Modeler
Salary: circa £22-24K Location: Acton, London, United Kingdom
General Manager
Salary: Competitive Location: Las Vegas, NV, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Performance Team Leader
Salary: Competitive Location: San Francisco, CA, United States
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Duty Manager
Salary: Competitive Location: Boston, MA, United States
Facilities Manager
Salary: Competitive Location: Boston, MA, United States
Cluster Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Duty Manager
Salary: Competitive Location: Hollywood, Los Angeles, CA, United States
Social Media Specialist
Salary: Competitive Location: New York, NY, United States
Trade Sales Coordinator
Salary: Competitive Location: Kansas City, MO, United States
Head of PR and Media Relations
Salary: Competitive Location: Staffordshire, United Kingdom
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Creative Media Assistant
Salary: Competitive Location: London, United Kingdom
 
 
ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2017

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
 
ATTRACTIONS MANAGEMENT
AM2
ATTRACTIONS HANDBOOK
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS

Job opportunities with The Eye Brand
Operations Manager
The Eye Brand
Reference: COC0000AI
Salary: Competitive
Job location: Orlando, FL, United States
Raise your sights with a career at The Coca-Cola Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at The Orlando Eye!

About The Role
The Operations Manager is responsible for the day to day smooth and profitable operation of the attraction through a proactive approach to operational issues and people management. The Operations Manager delivers a long-term growth plan for key business objectives and assumes responsibility for the attraction in the absence of the General Manager.

Responsibilities
* Manage the operation of the Admissions, Ride, VIP and Retail departments, ensuring safety, profitability and world-class guest service are prioritized at all times.
* Lead the Operations team to deliver unique, memorable and rewarding experiences to all of our internal and external guests.
* Identify short and long term objectives for improving the operation, showing detailed knowledge of overall business objectives.
* Grow secondary spends, KPIs, and Mystery Visit metrics in line with business development targets.
* Provide comprehensive financial control to reduce costs and expenses.
* Improve the culture and engagement of the Operations team through recognizing, rewarding and developing all team members.
* Positively manage change and identify original and innovative approaches and solutions to long term and short term challenges.
* Monitor and evaluate team performance in regards to achieving key business metrics.
* Develop staff incentive schemes to increase individual motivation and promote teamwork.
* Coach and motivate staff to provide best possible delivery in their role, prioritizing health and safety output, guest experience measures and commercial productivity.
* Communicate effectively with all members of the Operations team.
* Ensure the staffing levels for the day are appropriate given the level of guest volume.
* Attend to any operational challenges as they may occur at any given moment.
* Assume position of Duty Manager in rotation with Management Team.
* Manage guest flow to maximize customer experience.
* Make key operational decisions in times of crises or incident, in the absence of the General Manager.
* Create strategic plan to grow Retail spend per head and shop profitability.
* Implement changes to the Retail store to increase revenue on a daily, weekly and monthly basis, where necessary.
* Control inventory through a proactive management of Retail team and Retail processes.
* Create a strategic plan to grow Admissions revenue, implementing improvements to maximize upsells at the register.
* Support the photography department, providing tools, framework and feedback necessary to ensure they are exceeding their budgeted commercial performance.
* Increase sales in secondary products and those sold by the VIP team.
* Develop more products to meet consumer demand.

Qualifications and Education
* Minimum of 3 years supervisory or management experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment
* Experience in Operations
* Ability to work well under pressure and stressful situations
* Experience developing teams and strategic goals
* Extensive knowledge of Microsoft Excel, Outlook and Word
* Proven ability to work on multiple projects simultaneously
* Great organization skills, detail-oriented and self-starter

About The Benefits
In return you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and 401(k) matching plan offering), share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
The Orlando Eye is a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

APPLY NOW
Other vacancies with Merlin Entertainments Group
Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Facilities Manager
Salary: Competitive Location: Hollywood, FL, United States
Finance Director
Salary: Competitive Location: Chertsey, United Kingdom
Marketing Manager
Salary: Competitive Location: San Antonio, TX, United States
Marketing and Sales Executive
Salary: Competitive Location: Chicago, IL, United States
Recruitment Manager
Salary: Competitive Location: Windsor, United Kingdom
Digital Character Modeler
Salary: circa £22-24K Location: Acton, London, United Kingdom
General Manager
Salary: Competitive Location: Las Vegas, NV, United States
Facilities Technician
Salary: Competitive Location: San Francisco, CA, United States
Performance Team Leader
Salary: Competitive Location: San Francisco, CA, United States
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Duty Manager
Salary: Competitive Location: Boston, MA, United States
Facilities Manager
Salary: Competitive Location: Boston, MA, United States
Cluster Operations Manager
Salary: Competitive Location: Orlando, FL, United States
Duty Manager
Salary: Competitive Location: Hollywood, Los Angeles, CA, United States
Social Media Specialist
Salary: Competitive Location: New York, NY, United States
Trade Sales Coordinator
Salary: Competitive Location: Kansas City, MO, United States
Head of PR and Media Relations
Salary: Competitive Location: Staffordshire, United Kingdom
Technical Manager
Salary: Competitive Location: Edinburgh, United Kingdom
Creative Media Assistant
Salary: Competitive Location: London, United Kingdom
 


ADVERTISE . CONTACT US

Leisure Media, Portmill House, Portmill Lane,
Hitchin, Hertfordshire SG5 1DJ Tel: +44 (0)1462 431385

©Cybertrek 2017

ABOUT LEISURE MEDIA
LEISURE MEDIA MAGAZINES
LEISURE MEDIA HANDBOOKS
LEISURE MEDIA WEBSITES
LEISURE MEDIA PRODUCT SEARCH
PRINT SUBSCRIPTIONS
FREE DIGITAL SUBSCRIPTIONS